Paid Plan Guarantees#

These are the specifics of what the paid tier includes, on top of everything in the Free tier. This page is informational and describes current service commitments. It isn’t part of the Terms of Service, so it may be adjusted from time to time as the paid offering evolves; the ToS itself governs the legal relationship between us.

Dedicated resources#

Your CPU, RAM, and storage allocation is dedicated to your project and not shared with other users on the same node.

Support response#

Support requests from paid customers are acknowledged within 3 business days.

Uptime target#

99% monthly uptime, excluding scheduled maintenance, measured against status.knijn.one. If uptime falls below this in a given month, affected customers can request a service credit toward their next billing period.

Migration help#

Free for both tiers. If you’re moving from another host, I’ll help you get set up at no extra cost.

Questions about what’s covered? Email emma@knijn.one.